Returns & Refunds

Returns Policy

As much as we would like you to be happy with your purchase, we know sometimes you may need to return items that you no longer need or aren’t quite right for your vehicle.
In any case, we are more than happy to offer a refund, up to 60 days from the date the parts were successfully delivered (As long as all goods are in original condition, in original packaging, are unused and unfitted, and are deemed as in a resaleable condition). All goods will be inspected before a credit is issued.

In-Store Purchases
Simply return the goods to your local store with your invoice or your order confirmation email within 60 days of purchase.
The store will inspect the goods before issuing a credit.

Home Delivery Orders
The goods will be returned to our central distribution centre for inspection. All refunds are issued back to the original payment method, no refunds will be given in store.
If you wish to return your item by post, you are responsible for all postage costs, appropriate insurance, and packaging, unless agreed in advance with our customer service team. If the goods are faulty, please continue to the section below.
365Vehicles will not accept responsibility for loss or damage of goods during transit back to us. Please ensure you include a completed returns form with your parcel, failure to do so may result in a delay in processing your refund. A copy of the form can be downloaded on the link below.

Return Address
Ecommerce Returns
365Vehicles
28 Cannock Road,
Wednesfield,
United Kingdom, WV10 8PQ

Faulty or Damaged Goods
If your item is faulty or damaged on arrival, please contact our customer service department.
Damaged goods will be replaced or refunded once we’ve reviewed the damage, please do not dispose of any goods until instructed by us. Where possible, please include photos of the damage in your initial contact with us.
If your item is faulty, or goes faulty within its warranty period, we will provide you with a warranty claim form and arrange a collection of the goods. Please see our Terms & Conditions for more information